Home » Computer Articles » Voicent Introduces Call Center Manager Software
Voicent Introduces Call Center Manager Software
Automatically monitors and manages regulatory compliance while maximizing efficiency
MOUNTAIN VIEW, CA, January 12, 2012 /Computer PR News/ -- Voicent Communications, a leader in VoIP-based communication tools for business, has introduced a new software product to help Call Centers comply with regulatory requirements, maintain efficient use of resources and provide fast, highly effective training for new agents.
Voicent's new Call Center Manager provides automated monitoring of workloads and management of threshold limits to meet limits on U.S. Federal Trade Commission-regulated dropped-call rates. Violation of dropped call rates, which is a common problem for telemarketing campaigns powered by predictive dialers, is punishable by fines of up to $16,000 per incident.
In addition to regulatory compliance benefits, Voicent's Call Center Manager provides easy call monitoring, recording, and a special "whisper coaching" capability that greatly speeds the training of new call center agents.
The software also provides real-time and historical statistical tracking and reporting to monitor and manage the efficient use of call center resources, and productivity of campaigns. The reporting capabilities also qualify Call Centers for the "safe harbor" provisions of the FTC's Telemarketing Sales Rules (TSR). The safe harbor provisions protect qualified call centers from prosecution for occasional or inadvertent violations of its dropped-call limit.
Call Center Manager is designed as an optional management tool for Voicent's powerful AgentDialer predictive dialer software, or Voicent's popular auto-dialer product, BroadcastByPhone. Among the key features of Call Center Manager:
Monitors workloads then automatically adjusts outbound dialing pace to reduce dropped calls caused by reaching more live callers than agents available to handle them
"Whisper coaching
---
Press release service and press release distribution provided by http://www.24-7pressrelease.com |
|
|
Press Release Contact Information:
Voicent Communications
Voicent Communications, Inc
manager
2672 Bayshore Parkway, #915
Mountain View, California
United States of America 94043
Voice: 408-260-5811
Fax: 408-260-5811
Website: Visit Our Website |
|
|
|
|
|
|
Advertise With Us |
About Us |
Contact Us